Naomi facilitated a Strategyzer’s Value Proposition Canvas® workshop for Mass Save® weatherization contractors. The workshop engaged the front line weatherization contracting community directly in identifying areas for improvement in delivering weatherization services to energy consumers in Massachusetts. Naomi guided the contractors through exercises to critically examine the current customer experience and participation path. The session resulted in contractors providing consensus recommendations to the Program Administrators and helped invest them in the creation of the 2019-2021 Energy Efficiency Plan. Key findings from this session informed program delivery enhancements described in the 2019-2021 Massachusetts Three Year Energy Efficiency Plan.
Massachusetts Weatherization Contractors Best Practices Work Group